Effective Date: JULY 17, 2026
At iPro, we respect your privacy and are committed to handling your personal information responsibly and securely. This Privacy Policy explains the types of information we may collect, how we use and disclose that information, and the steps we take to protect it in accordance with applicable United States laws.
When you visit our store, use our website, request a quote, purchase a product or service, or communicate with us, we may collect the following information:
We may collect personal information that you voluntarily provide, including your name, mailing address, email address, phone number, and any other information you submit when requesting a quote, scheduling a repair, placing an order, or contacting us.
We may collect information about the device you bring to us for inspection or repair, including the device’s brand, model, serial number, physical condition, reported problems, and repair history.
When you make a purchase or pay for a repair service, we or our payment service providers may collect the information needed to process your payment, including credit or debit card details and other billing information.
We may use the information we collect for the following purposes:
To provide, complete, and manage repair services and product purchases.
To prepare quotes and communicate with you about your device, repair status, order, or inquiry.
To process payments and maintain transaction records.
To provide customer support and respond to your questions or concerns.
To improve our services, website, products, and overall customer experience.
To prevent fraud, protect our business, and maintain the security of our operations.
To comply with applicable laws, regulations, and legal obligations.
We do not sell or disclose your personal information to third parties except in the following circumstances:
We may provide information to trusted third-party companies that assist us with operating our business and serving our customers, such as payment processors, website providers, shipping companies, communication platforms, and other business service providers.
These providers are permitted to use the information only as necessary to perform services on our behalf.
We may disclose your information when required by law, court order, legal process, or a valid request from a government or public authority. We may also disclose information when reasonably necessary to protect our rights, property, customers, employees, or the public.
If iPro Repair is involved in a merger, acquisition, restructuring, financing, sale of assets, or transfer of all or part of the business, customer information may be transferred as part of that transaction.
We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure. Although we take reasonable steps to protect your information, we cannot guarantee absolute security.
Depending on applicable law, you may have the right to:
Request access to the personal information we maintain about you.
Request that inaccurate or incomplete personal information be corrected.
Request deletion of your personal information, subject to legal, operational, and recordkeeping exceptions.
To submit a privacy request, please contact us at (847) 505-4343.
We may need to verify your identity before processing certain requests.
We may revise this Privacy Policy periodically to reflect changes in our business practices, services, technology, or applicable laws.
Any updated version will be posted on our website with a revised effective date. We encourage you to review this Privacy Policy occasionally to remain informed about how we handle your information.
For questions, concerns, or requests relating to this Privacy Policy, please contact us:
iPro
2606 Dempster St, Suite C
Park Ridge, IL 60068
United States
Phone: (847) 505-4343
Your privacy is important to us, and we appreciate the trust you place in iPro Repair. Thank you for choosing us for your cellphone, tablet, laptop, and electronic device repair needs.